Privacy Policy
At Copper Beech Trading, we are committed to protecting and respecting your privacy. As part of our business operations, we sometimes need to collect, store, and use personal data. This usually applies if you are a current, past, or potential customer, supplier, or if you've contacted us for any reason that requires a response.
Legal Basis for Data Processing
- Contractual Necessity: If you are a customer or supplier with whom we have a contract.
- Consent: If you’ve agreed to receive our marketing emails or newsletters.
- Legitimate Interests: For example, if you request a quote and we enter your information into our CRM system to manage the sales process.
Personal Information
Any personal data you provide—whether via our website, email, phone, or in person—will never be sold, rented, or shared without your consent. We use your data to provide the services you've requested or to manage our ongoing relationship with you. Occasionally, we may need to share your information with trusted third-party services, but rest assured, we only work with GDPR-compliant partners.
Information We Collect
1. Site Visits and Cookies
We track user behaviour on our website to understand which pages are visited, how users find us, and what they do on the site. This data does not personally identify you. We use cookies for tracking purposes, and you can choose to disable cookies via your browser settings. For more information, visit All About Cookies.
2. Contact via Form, Email, and Phone
When you contact us via forms, emails, or phone, we store that information securely, whether on our systems or CRM. We may retain these details if they are necessary for processing your query or managing an ongoing relationship with you.
3. Marketing
From time to time, we may send marketing emails. These will only be sent to:
- Existing customers or suppliers.
- Individuals who have signed up for our newsletter or requested information.
You can unsubscribe at any time using the link provided in each email or by contacting us directly.
How We Use Your Data
We may use the information we hold about you to:
- Provide you with products or services you’ve requested.
- Keep you informed about products or services we think may interest you.
- Fulfil any contractual obligations we have with you.
- Notify you about changes to our services.
- Share with business partners or sub-contractors where necessary to fulfil a contract with you.
Your Rights and Access to Information
You have the right to request access to any personal information we hold about you. If you'd like a copy of your data, please email us, and we’ll aim to respond within one month. We also want to ensure that your personal information is accurate and up to date. If you find any inaccuracies, please let us know so we can correct them.
For a full list of your rights, visit the ICO Website.
Third-Party Data Processors
We use several third-party services to process non-personal data. All of these third parties are carefully selected and GDPR-compliant. The data processed is purely information about how our website is used and doesn't include any personal data:
- Google: We use Gmail for email communications and Google Analytics to track user behaviour on our website. Google's Privacy Policy.
- Microsoft Clarity: We use Microsoft Clarity to understand user interaction on our website, which helps us improve our services. Microsoft's Privacy Policy.
Data Breaches
In the unlikely event of a data breach, we will report it to the ICO within 72 hours if it involves personal data that could identify you.
Security and Encryption
All data transferred between our website and your browser is encrypted using HTTPS to ensure your information is secure.
External Links
Our website may contain links to other websites. Please note that our privacy policy applies only to our website, so you should read the privacy policies of any linked sites.
Contact Information
If you have any concerns or queries regarding our privacy policy or how we handle your data, please contact Katie Tyndale at info@copperbeechtrading.co.uk or call us at +44 1524 220205.
Updates to this Policy
We may update this privacy policy from time to time to reflect changes in law or our business practices. We recommend checking this page occasionally to stay informed of any updates.
This privacy policy was last updated on 02.10.2024.
